Mike Benson is the former Executive Vice President and Chief Information Officer for DIRECTV, Inc. He is responsible for creating and maintaining information technology solutions for DIRECTV’s business operations nationwide and oversees reporting, analysis and infrastructure requirements, customer billing and payment systems, as well as customer care systems and financial, marketing, sales and decision support.
Before joining DIRECTV, Benson held a variety of executive level positions at AT&T Wireless where he had cross enterprise responsibility for the company’s information technology and national real-estate organizations. Most recently, as executive vice president and CIO, he directed a worldwide reengineering of AT&T Wireless’ internal service-based IT organization from 2000 to 2003. In 2000, as vice president of IT Infrastructure and Operations, Benson established technical direction for the company’s IT infrastructure team to support business growth through major acquisitions by initiating service quality programs and crisis management frameworks.
Benson worked for McCaw Cellular Communications from 1987 until 1995 when the company was acquired by AT&T Wireless. As vice president of Information Services, he led the development of the region’s information systems organization supporting significant business. During his service as director of development for McCaw’s cellular division, Benson translated customer and organizational objectives into technology strategies and reduced billing expenses by 50% division-wide.
Prior to his career in wireless communications, Benson served as manager of development for Advance Technology Laboratories in Redmond and Bothell, Wash. Earlier career experience included a position as a senior systems analyst in the frozen food packing and distribution industry with J.R. Simplot, Inc.