White Papers

Customer Experience: Beyond Better Sameness

We're more than ten years into the "Experience Economy" and, over that time, there's been an explosion of focus on creating and improving customer experiences. Even in the midst of our recently challenging economic environment, it's hard to find a company that isn't either actively involved in or planning some form of experience-related investments. Now, as the economy strengthens, we're observing an increasing level of interest in getting closer to customers.

Attribution: Frank Capek - Customer Innovations

A Client Framework Can Improve Organizational Effectiveness

There are frameworks behind the scenes of our computer screens that enable applications, security and integration of functionality in the technology we use to run our business and support our clients. They make using a computer a better experience. Enabling frameworks are just as valuable on the people side of business, especially in the area of client engagement and can improve your organization's effectiveness in how clients interface with your organization.

Attribution: Exelon

The Collaborative Innovation Lab

Engaging Customers in Successful Product and Service Innovation. Companies must transform the way they innovate if they want to create breakthrough products and services while overcoming common challenges that lead to failure.

Attribution: Frank Capek - Customer Innovations