White Papers

Customer Innovations: Unwritten Rules of Business Performance

Even as executives increasingly face up to the realization that they cannot accurately predict or control what is going on in the body of their organizations - their performance is being assessed against a rapidly accelerating pace of market innovation, ever-more-demanding standards, including ethical ideals, social contributions, and government regulations.

Attribution: Frank Capek - Customer Innovations

Exelon: A Client Framework Can Improve Organizational Effectiveness

There are frameworks behind the scenes of our computer screens that enable applications, security and integration of functionality in the technology we use to run our business and support our clients. They make using a computer a better experience. Enabling frameworks are just as valuable on the people side of business, especially in the area of client engagement and can improve your organization's effectiveness in how clients interface with your organization.

Attribution: Exelon

Apptio: Automating Cost Transparency

IT spend has become one of the largest budget line items in companies today. IT organizations worldwide spent over $3.7 trillion dollars in 2013 alone. Despite the growth in IT spend, many IT organizations do not have the capability to clearly and easily articulate where that spend is going, how it correlates to the services they are delivering or what value the business is realizing from the services. In order to stay competitive, businesses are seeking ways to optimize and align.

Attribution: Apptio

Apptio: Eleven Essential Metrics for Optimizing the Business Value of IT

In this primer, we discuss the IT financial metrics employed by many of today's leading IT organizations to provide better transparency and align IT to the needs of the business. We focus on the essential IT financial metrics that help you make better decisions and communicate with stakeholders in the language they understand. By reading this primer, you will better understand how to use IT financial metrics to improve the business value of IT.

Attribution: Apptio

AARP: CIO: More than Meets the I

It is no secret that tech is the key competitive advantage today. Why then pigeonhole the CIO as simply the head of a commoditized function? At AARP, our bottom line is fighting for and equipping the nearly 38 million Americans 50-plus whom we represent people to live their best lives. We help them achieve and sustain health security—financial resilience—and personal fulfillment.

Attribution: AARP