People

Deepak Batheja

Deepak Batheja

Former CDO & CIO - iQor


Deepak Batheja is a visionary, C-Level executive with extensive Global Technology Operations experience. He has a strong track record in accelerating business growth & valuation by rapidly identifying white spaces and establishing new Digital business models. Experienced in enterprise reengineering; driving turnarounds, M&A lifecycle, and preparing organizations for PE transactions under highly challenging situations. He is an exceptional change-agent and well-recognized in the industry as a CIO/CTO who executes complex IT turnaround and transforms the organization from a cost center into a revenue enhancing, competitive advantage. Most recently, Deepak was the Chief Digital Officer & CIO at iQor (a Product Support & BPO Company serving F1000 clients in 66+ countries; with 45k+ employees across 18 countries).  Established an Innovation department which improved performance and productivity by 10+% through new Digital capabilities (Cloud, IoT, Analytics, next gen CRM, Gamification, and IVA). Additionally, Deepak uberized the Field-Services operations by integrating the Customer, Field Engineering, Repair, and Logistics lifecycle through a (first-ever) Digital platform.  As the Head for the Data Services & Analytics business, he repositioned it into a leading-edge, “data-technology firm-in-a-box” and delivered an advanced Analytics platform which improves productivity and efficiency at a fraction of industry costs.  Successfully integrated a $1B acquisition and rebuilt the Technology organization by scaling it through right-shoring. Deepak runs a complex, mission critical, high-transaction IT environment (processing 1B+ transactions/yr.) encompassing 4 Data Centers, 2235 Servers, 37000+ virtualized endpoints (one of VMware’s marquee deployments), 2.5+ Pb of data, and 147 applications. He successfully eliminated technology debt, achieved 99.997+% uptime, and reduced IT cost/seat by 14%+ which improved investor ROI.  Stabilized a high-leverage, revenue generating “end-to-end Seat-in-a-Box” SaaS platform. Previously, as the CIO & EVP-Products at Interactions (an AI/ML Intelligent Virtual Assistant Co.), he rapidly integrated the acquired AT&T Bell Labs team and refocused them on Augmented-AI to deliver 15% improvement in automation levels. He introduced a Voice-Biometric offering and multi-lingual capabilities to accelerate growth and global expansion. 

As the growth-focused CIO/CTO at Sutherland (a global BPO Company focused on Fortune-1000 clients across 9 verticals with 60,000+ employees across 19 countries), Deepak successfully built world-class cloud-based IT operations that underpinned revenue growth from $350m to $1.2b+.  Successfully led three global M&A Day-0 integrations within 72 hours of acquisition.  Creatively harvested 250+ products which enhanced the corporate attractiveness through 22 Copyrights and 3 Trademarks. He stood up an InfoSec function that enabled a ‘Vertical Go-toMarket’ approach. He built a high-performance team and drove accountability through a metricsbased culture and personally traveled around the world to close key strategic clients.  Pioneered SmartLeapTM, a Digital BPaaS Platform for Infrastructure Management which introduced $43m revenue with unparalleled profitability and transformed a legacy business model.  Successfully rejuvenated the Healthcare acquisition by incubating Patient Lifecycle Management (PLM), a multi-disease, patient-centric Care-Management platform that empowered patients with Health Information data while reducing healthcare costs by creatively integrating patients, payers, providers, and employers. DEEPAK BATHEJA C: +1 (732) 213-6675, E: dbatheja@yahoo.com LinkedIn: http://www.linkedin.com/in/deepakbatheja DBB_Bio_1018_1 CONFIDENTIAL Page: 2 of 2  Drove the company to a leadership position in Digital Customer Experience by personally fostering an alliance with Microsoft and delivering the first-ever Dynamics CRM for BPO industry.  Revitalized a Work@Home (W@H) platform and created new revenues by pioneering Emiratization in UAE to accelerate growth in Middle East.  Turned around Sutherland’s global technology operation (comprising of 18 data centers, 40,000+ endpoints, and 1300+ applications that processes 6B+ customer transactions/yr.) and enhanced IT productivity by 100%. Deepak stood up a virtually non-existent BCP/DR function and recovered the Egypt operations during the political revolution with zero business impact. Prior to Sutherland, as the CTO and Head of Product Strategy/Product Management at SunGard (a $22b LBO), he stemmed a rapidly declining revenue base by devising a new Cloud Storage DR (DRaaS Service) proposition and secured investments from Investors to enhance revenue by $180m. He was instrumental in transforming Unisys from a product-led organization to a 92% services-led organization, resulting in an influenced revenue of over $600m. Deepak was a founding member and CIO for the Unisys Global Transformation practice, responsible for Unisys 3D-Blueprinting (3DVE) – a cross-competency enabler for building services business.  As the Global VP, RTI – he stood-up a $150m Unisys IaaS Cloud Computing / Real Time Infrastructure (RTI) business along with a delivery organization of 1500+ practitioners. His nextgen Cloud Orchestration portfolio introduced a competitive offering to IBM, EDS, and HP’s Cloud offerings and enabled CIOs to harvest & orchestrate their existing investments in IT assets through self-healing, autonomic, ‘Sense-and-Respond’ capabilities. He successfully enabled a $1B operating unit to adopt RTI as its overarching strategy. His work received numerous industry accolades including “The Most Innovative Solutions Award” by HP for BPM capabilities. Prior to Unisys, Deepak was a founding member of Deloitte’s DC.COM technology services business and led strategic transformational initiatives at F500 clients. He recovered a set of failed enterprise IT initiatives for a $3B insurance company and transformed Porsche Cars NA’s technology environment. Originally from Bell Labs, Deepak spearheaded significant next-generation technology innovations in the areas of On-Demand Computing, Cloud Computing, Virtualization, Distance Learning, Video-onDemand for world renowned organizations such as AT&T, Bell Labs, Lucent, and Bellcore since 1990, and built AT&T’s GlobeView® ATM platform as a Charter Member. Deepak was recognized by Computerworld as one of the Top-100 CIOs, ranked #8 Private Co. CTO by ExecRank, and has been acknowledged by InformationWeek for four consecutive years as a Top250 Business IT Innovator who uses Technology to drive business value. SELECT INDUSTRY RECOGNITIONS, AWARDS AND INDUSTRY EMINENCE • 2016 Premier-100 Technology Leaders. Recognition by Computerworld • 2013 Top US CTO. Ranked #8 Top Private Company CTO by ExecRank in 2013 • 2010-13 Top-250 Business-IT Innovator. Delivering Bus. Value through Tech., InformationWeek • 2012 Best CIO Award. Leveraging IT for Business Performance by CMO Asia, July’12 • The Wall Street Journal Interview. Securing the Vault, The Wall Street Journal, November 2008 • Author. Get It Done – A Blueprint for Business Execution, Wiley, 2006, Co-authored with Unisys • Provisional Patent. Method for Adapting Messaging and Content for Mobile Users, Deloitte Consulting, US Patent and Trademark Office, Docket: 19604-086867, April 2001 EDUCATION. • Unisys General Management Program, Wharton University • Masters degree in Distributed Computing, Rutgers University • Bachelors degree in Electronics Engineering

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