People

Hank Capps

MD, SVP, Chief Digital Health and Engagement Officer - Novant Health


Dr. Capps is a Senior Vice President, Chief Digital Health and Engagement Officer at Novant Health. He is the system leader for digital health and engagement business division which includes the comprehensive virtual venue of care, acceleration of an omni-channel digital engagement strategy and incorporation of emerging technology into care delivery transformation. He previously served as the chief operating officer of the Novant Health Physician Network as well as chief operating officer and chief medical information officer of the Novant Health Medical Group.   He has also been a practicing family medicine physician at Novant Health for 17 years. Dr. Capps graduated from Campbell University in Buies Creek, N.C. and received his medical degree from East Carolina Brody School of Medicine in Greenville, N.C.

Dr. Capps is a Senior Vice President, Chief Digital Health and Engagement Officer at Novant Health.  He is leading transformational work for Novant Health as the system rapidly accelerates non-traditional growth and next-generation quality powered by innovative technology.  The new business division has launched a comprehensive virtual venue of care, accelerated an omni-channel digital engagement strategy and is incorporating emerging consumer technology into care delivery.  Novant Health recently eclipsed the 1,000,000,000th consumer actively connected in our digital community.  Dr. Capps has led numerous digital innovations over his career including the launch of Novant Health’s first online patient experience, pioneering virtual care, development of Community Voice (an online community of engaged consumers helping design future care), implementing a novel real-time online appointment digital platform and launching the first and longest route medical supply drone operations in the United States. 

Prior to his current role, Dr. Capps served as the Chief Operating Officer of the Novant Health Medical Group and the Novant Health Physician Network during a time of rapid from over 400 locations to over 600 locations with revenue increasing from 700M to 1.2B.  During that time, the physician enterprise had nation-leading quality, patient experience and team member satisfaction.   Dr. Capps also served as Chief Medical Information Officer of the Novant Health Medical Group during the implementation of Epic.  Novant Health was awarded the prestigious HIMSS Ambulatory Stage 7 Award at the time doubling the number of the locations in the world with that recognition and later the HIMSS Davies Award. 

Dr. Capps has been a national thought leader on patient experience and consumer engagement speaking on many national stages.  He has been a practicing family medicine physician at Novant Health for over 17 years.  Dr. Capps graduated from Campbell University in Buies Creek, N.C. and received his medical degree from East Carolina Brody School of Medicine in Greenville, N.C.  He has an amazing wife, Jennifer and two children, Lindsay and Austin

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