Dr. Capps is a Senior Vice
President, Chief Digital Health and Engagement Officer at Novant Health. He is
the system leader for digital health and engagement business division which
includes the comprehensive virtual venue of care, acceleration of an omni-channel
digital engagement strategy and incorporation of emerging technology into care
delivery transformation. He previously served as the chief operating officer of
the Novant Health Physician Network as well as chief operating officer and
chief medical information officer of the Novant Health Medical Group.
He has also been a practicing family medicine physician at Novant Health
for 17 years. Dr. Capps graduated from Campbell University in Buies Creek, N.C.
and received his medical degree from East Carolina Brody School of Medicine in
Dr. Capps is a Senior Vice
President, Chief Digital Health and Engagement Officer at Novant Health.
He is leading transformational work for Novant Health as the system rapidly
accelerates non-traditional growth and next-generation quality powered by
innovative technology. The new business division has launched a
comprehensive virtual venue of care, accelerated an omni-channel digital
engagement strategy and is incorporating emerging consumer technology into care
delivery. Novant Health recently eclipsed the 1,000,000,000th
consumer actively connected in our digital community. Dr. Capps has led
numerous digital innovations over his career including the launch of Novant
Health’s first online patient experience, pioneering virtual care, development
of Community Voice (an online community of engaged consumers helping design
future care), implementing a novel real-time online appointment digital
platform and launching the first and longest route medical supply drone
operations in the United States.
Prior to his current role, Dr.
Capps served as the Chief Operating Officer of the Novant Health Medical Group
and the Novant Health Physician Network during a time of rapid from over 400
locations to over 600 locations with revenue increasing from 700M to
1.2B. During that time, the physician enterprise had nation-leading
quality, patient experience and team member satisfaction. Dr. Capps
also served as Chief Medical Information Officer of the Novant Health Medical
Group during the implementation of Epic. Novant Health was awarded the
prestigious HIMSS Ambulatory Stage 7 Award at the time doubling the number of
the locations in the world with that recognition and later the HIMSS Davies
Dr. Capps has been a national thought leader on patient experience and consumer engagement speaking on many national stages. He has been a practicing family medicine physician at Novant Health for over 17 years. Dr. Capps graduated from Campbell University in Buies Creek, N.C. and received his medical degree from East Carolina Brody School of Medicine in Greenville, N.C. He has an amazing wife, Jennifer and two children, Lindsay and Austin
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