Jeff Smith

EVP and COO - World Fuel Services

Previously, Jeff Smith was IBM's Chief Information Officer of IBM. His mantra as CIO was creating an agile culture to drive fundamental change and material benefits for IBM. Some of Jeff's key Agile principles are that leadership, innovation and entrepreneurship are for everyone, not the selected few, and the best ideas come from the people doing the work. Driven by clarity of purpose, Jeff's leadership style is about creating loosely coupled and tightly aligned teams that have end to end accountability. These self-directed teams, using their passionate, collective wisdom to solve problems, helped to create a culture of innovation at scale and provide the best results for IBM and its clients. Prior to joining IBM, Jeff was CEO, Suncorp Business Services, where he was responsible for the Group's technology, analytics, real estate, finance, procurement and BPO/ITO operations and led the technology transformation, integrating the Group’s IT systems and achieving significant improvements in quality, cycle time and cost reduction. Jeff has thirty years corporate experience and has held senior executive roles in a number of companies including Telstra Corporation and Honeywell. A native of Ohio, Jeff earned a bachelor’s degree in Applied Science from Miami University and an MBA from San Jose State University. He also served on the Australian Fulbright Commission awarding Australian post graduate scholarships to US universities.

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