With more than 20 years experience building and leading technology teams, Jim Gearhart is currently the Senior Director of Enterprise Business Applications & Development for Zendesk Inc. In this role, Jim provides executive leadership to ensure Zendesk’s vision is realized through a modern, cloud-first technology stack. He sits at the intersection of pricing and packaging decisions for Zendesk’s SaaS products, enterprise platform, and process governance, and represents Zendesk in MGI's Monetization Leadership Council, a Silicon Valley group dedicated to identifying market trends and best practices for SaaS companies. Jim has worked in a technical leadership capacity for a number of notable tech companies including HP, Agilent Technologies, Unify, Turn, Omniture, and Adobe. Outside of his day to day executive functions, his interests include family, world travel, science, winter sports, and scuba-diving.