Melissa Hohauser is a graduate of DeVry University with a degree in Technical Management specializing in Project Management -Magna cum laude. Melissa is the knowledge expert in process optimization and technology management as an ITIL certified professional. She has led the development of people, processes and services across many Fortune 500 companies. Known as a thought leader and change agent, Melissa is currently overseeing the relationship and delivery of the core infrastructure at Chemical Bank, a division of TCF Bank. She also recently served on the board of HDI Motown Chapter as Vice President of Programs and currently volunteers with Paws for Life Animal Rescue.