Nicholas Coussoule joined BlueCross BlueShield of Tennessee in February 2008 as senior vice president and chief information officer. In this role, Nick is responsible for a broad range of strategic initiatives, technical and operational support functions. He leads more than 800 employees and oversees a $190 million budget for the company’s information services and business engineering divisions. He reports directly to BlueCross’ chief operating officer and serves on the company’s corporate leadership council.
Nick has more than 30 years of extensive experience in operations and technology consulting and IT management in the U.S. and internationally. He began his career in consulting with Keane Inc. serving as a project manager and account manager in the US and the Netherlands, before moving into senior management.
He has held senior IT leadership positions at Alumax Inc. as well as the chief information officer position at Pameco Corporation and Teltek Inc. Nick most recently served as the senior vice president and chief information officer at Crawford & Company, the world’s largest independent provider of claims management solutions.
At BlueCross BlueShield of Tennessee he has been instrumental in helping the company successfully implement the requirements of the Affordable Care Act allowing BlueCross to obtain dominant market share while meeting our customer obligations. His team developed a Member 360 dashboard providing significantly improved customer service efficiency and effectiveness. His team also partnered with BCBST strategic marketing team to implement significant digital capabilities including an award winning member portal and award winning mobile applications.
Prior key accomplishments for Nick include being part of a leadership team that developed and implemented a global order management and inventory system for a Fortune 500 chemical company. Nick also led the executive committee IT research, due diligence, synergy plan, acquisition and integration of a $200 million third-party administrator of custom claims and medical management solutions.
Nick is a graduate of Dartmouth College, where he obtained a degree with honors in economics and mathematics. He is a graduate of the 2015 Nashville Healthcare Council Fellows program. Nick is also a member of the National Committee on Vital and Health Statistics – the statutory public advisory body to the Secretary of Health and Human Services on health information policy.
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