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Patricia Grant

Head of IT Strategy, Planning and Business Operations - ServiceNow


Patricia Grant joined ServiceNow in March 2017 as Senior Director of Now on Now. She is responsible for creating and driving large-scale programs that showcase how ServiceNow uses its own Now PlatformTM to improve productivity, business velocity, visibility, and the user experience. She also leads internal programs to capture best practices for sharing with customers at the company’s annual Knowledge conference and in executive customer briefings, as well as, providing feedback into our product engineering team.

Prior to joining ServiceNow, Patricia worked at Symantec for 11 years, serving in a variety of leadership roles in many areas of IT, including Collaboration and Productivity Services, Service Management Office, Business Application, Mergers and Acquisitions, eBusiness, Engineering, and Business Operations. Before that, she spent nine years at PeopleSoft/Oracle and held a number of positions in Professional Services and IT.

Patricia began her career 24 years ago as a Novell network administrator and desktop support. It was there that she found her true passion for technology and a deep desire for continuous learning. She has held several leadership positions across the board in IT during her tunure which gives her broad knowledge in this area.  She holds a BA in Communication from Ohio State University, a BS in Computer Information Systems from DeVry University, and an Executive MBA from California State University.

In her free time, she enjoys sailing, scuba diving, hiking and bicycling. She also likes traveling the world and exploring new places with her husband, Paul.