People

Paul Fipps

Senior Vice President, Customer and Partner Excellence - ServiceNow


Paul Fipps joined ServiceNow in early 2021 as its Senior Vice President, Customer and Partner Excellence. Since then, he has been laser focused on building a seamless end-to-end customer experience that follows the Now Value methodology – from envision and create to validate and champion. As part of that effort, he led the creation of ServiceNow Impact, a personalized value acceleration solution that is now the fastest growing product in ServiceNow history.

Prior to joining ServiceNow, Paul spent seven-plus years at Under Armour as its Chief Experience Officer and Chief Digital Officer, where he was responsible for Under Armour’s direct-to-consumer business. Paul currently serves on the board of MyFitnessPal. He is a proud U.S. Army veteran.

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