Rob Pickering

Sr. Director of Now on Now - ServiceNow

Rob Pickering is an Executive Consultant with more than 20 years of experience within IT Leadership across the Telecommunications, Travel, and Consulting industries.  Rob has been with ServiceNow for over 4 years, where he has had roles in the Chief Innovation Office, Customer Success, and most recently the Inspire team.  

Prior to joining ServiceNow, Rob spent 10 years with AAA (Allied Group) as CIO where he implemented ServiceNow in 2013, initially for Portfolio and Project Management, and rapidly modernized their IT operations.  He then adopted the platform for the Digital Transformation of all AAA business practices through the use of Enterprise Service Management by extending the ServiceNow platform outside of IT and into seven other business lines where ServiceNow helped to streamline their business operations and become a Single System of Action for the AAA enterprise.  Finally, he was able to move the AAA organization to a greater focus on Innovation with a concentration in new Business Services delivered to members.  Prior to AAA, Rob ran Internet Operations for Cincinnati Bell Telephone (6 years), and the Development Practice at WhittmanHart Consulting (2 years).

Rob has certifications in ITIL, ServiceNow (Administration, Development, ITSM Implementation, and Event Management Implementation), Splunk, Security Penetration Testing, Unix Operating systems, macOS, Human Centered Design, and Situational Leadership.

Rob has a Bachelor of Science in Systems Analysis and Computer Science from Miami University.

Rob lives in San Jose with his wife, Deb, 9 year-old son Trip, and new “Covid puppy” Sunny.  When not delivering for customers and internal teams, Rob enjoys SCUBA diving (certified Rescue Diver), Home Automation, reading, and Bourbon (not in that order).  He recently completed two back-to-back sessions of #75hard, which resulted in his losing over 35 lbs. since March and reading 25 books.  Ask him about it. 

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