William Chumley currently serves as Chief Customer Officer for the Governor's Office of Information Technology (OIT) for the State of Colorado. William's visionary and collaborative leadership developed five-year IT roadmaps across 17 executive branch agencies while delivering on 400+ projects totaling $600m. His cross-functional team raised survey scores 50 percent for service excellence, 31 percent for customer satisfaction, 14 percent for employee engagement, and 12 percent for reducing information security risk.
William Chumley joined OIT in 2011, bringing with him 23 years of team management and customer relationship accomplishments in public and private sectors, small and large profit and not-for-profit organizations, and corporate and personal business environments. In his initial role as the Deputy IT Director supporting the Department of Revenue, he helped to improve overall service delivery from OIT to the department while implementing project management and intake processes in collaboration with the agency partners. In a subsequent appointment as Deputy Director of Enterprise Applications, William established an entirely new organizational structure and process flow for that team while emphasizing improved customer delivery on application support and enhancement. He also served as the Business Portfolio Director within the Customer Office before becoming the Chief Customer Officer in September 2014.
Having started as an assembly language programmer for United Airlines, William quickly became an influential leader and moved to Sabre/Travelocity. At Sabre, William established application development centers in a variety of international locations while supervising and leading a matrixed team of developers, business analysts, infrastructure teams, architects, and managers. William is adept at transitioning teams from current state into innovative and successful new approaches.
William’s passion is to analyze the goals and objectives of an organization, determine reality, and then establish a plan to connect reality to the ultimate vision. One of his core strengths is discovering the key talents of individuals and teams and leveraging those strengths to meet the business objectives, while also managing personal growth and development of every employee and each team.
William brings a calm, centered, clear, collaborative, and comfortable approach to his job. He has a Bachelor’s Degree in Computer Information Systems and a Masters Degree in Business Administration. William balances his work life with significant participation with local marching bands, color guards, and dance teams serving as a consultant and judge for numerous events.
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