The radical pace of transformational change in business is leading to a number of dramatic shifts within the enterprise. Changes in customer expectations, including the digital touchpoints they use to research and purchase products, along with continuing disruption that’s occurring across all industries, have forced companies to become more agile and responsive to changing customer behaviors and market requirements.

In order to respond effectively and provide the enterprise with the guidance, support, and services that are now needed, the IT organization must redefine the makeup and structure of its teams.

In the past, IT team members were recruited and onboarded based on their compatibility with the organization and the specific skills they brought to bear. But that’s no longer sufficient. Today’s IT teams must include a mix of internal and external resources that are able to bring the necessary competencies when and where they’re needed. This includes the ability to bring in external resources from trusted business partners quickly to fulfill a specific skill set that’s needed for a limited period of time.

CIOs also want people who can contribute different views and perspectives for tackling business and operational challenges. This is one of the benefits of recruiting and maintaining a diverse staff, each of whom brings a different background and set of experiences that shape their perspectives. Diversity can enhance creativity within the enterprise, casting a wider net of ideas for tackling business challenges and opportunities and for driving innovation.

Meanwhile, diversity can also aid CIOs with recruiting. In a recent Glassdoor survey, two-thirds of the people polled said that diversity was important to their evaluation of companies and job opportunities.

Diversity also factors into the viewpoints that different generations of employees bring to the table. For instance, Millennials, or staffers who are 35 and younger, are widely regarded as ‘the connected generation’. They’re creating, communicating, and collaborating differently than previous generations. The insights gained from Millennial IT staffers can be used to help design workflows and user experiences that better accommodate the interests and needs of Millennial workers.

As Mark Polansky, Senior Partner at Korn Ferry’s Information Technology Officers Center of Expertise points out in an HMG Strategy Transformational CIO blog post, the modern CIO assembles technology ecosystems that leverage the resources and expertise of both external partners as well as internal staffers.

“CIOs understand that a viable technology ecosystem is a complex web of vendors and service providers. It’s very much like an M&A activity, and there are lots of moving parts and complicated relationships.”

Business is moving and changing at the speed of light. CIOs need agile IT teams that are able to respond to shifting business requirements quickly with expertise and precision. Today’s business initiatives can’t be placed in an IT project pipeline and be delivered I weeks or months. To succeed in today’s business climate, companies need the flexibility to move on emerging trends before the business has missed its opportunity to act.


Key Takeaways

  • The rapid pace of transformational change is forcing CIOs to redesign and structure of IT teams.
  • CIOs that create diverse IT staffs can benefit from broader perspectives for tackling business challenges and driving innovation.
  • Savvy CIOs are creating ecosystems of external and internal expertise to fulfill their skill set requirements.