I had an excellent and truly enlightening conversation recently with Ron Guerrier, the Chief Information Officer at Express Scripts in St. Louis. Express Scripts is a leading pharmacy benefit manager, ensuring that 83 million people have affordable access to the medicine they need. The company leverages technology and data expertise to deliver better, more cost-effective, health outcomes.
Prior to joining Express Scripts, Ron served as the CIO at Farmers Insurance. Previously, Ron was the CIO at Toyota Financial Services.
Ron will deliver the executive keynote at the 2018 St. Louis CIO Executive Leadership Summit on Oct. 4, and I personally urge you to register for this high-value summit. The summit offers unparalleled opportunities for acquiring critical information on emerging trends and leadership practices, knowledge sharing, peer-to-peer networking and accelerating your career ascent.
I've known Ron for many years, and he combines a strong commitment to operational excellence with a keen eye for the future of technology. At Express Scripts, he leverages his deep experience as a visionary leader to help guide and support the company's strategic mission.
Express Scripts is ranked No. 25 on the Fortune 500 list. It leads the industry in customer satisfaction, earning the highest overall satisfaction rating among large pharmacy benefit managers (PBMs) serving more than 20 million members. Express Scripts earned No. 1 rankings on 24 measures, including member service, specialty patient customer service, trend management, effective use of technology, consumer education tools and mail-order pharmacy.
A significant part of Ron's mandate is maintaining those extraordinary levels of success while continuously improving the company's capabilities for delivering outstanding service to its clients and customers.
"Express Scripts is an amazing company. We find opportunities to improve the lives of patients through better processing of claims and by negotiating lower prices for their medications," says Ron. "It sounds like a simple concept, but it's incredibly complicated. There's a lot of technology involved, and that's where the CIO plays a key role."
Ron is also responsible for helping the company envision and prepare for the future state of technology. In addition to keeping all of the company's information systems running smoothly, he also keeps a close watch on the latest developments in social, mobile, analytics and cloud technologies.
"Cloud has really changed the game," says Ron. "Early in my career, it was all about the data center. The capital expense was huge. Today, you can subscribe to a hosted service on someone else's data center. You don't need to maintain all that hardware. Cloud gives you the flexibility to innovate continuously and to stay ahead."
From my perspective, Ron is an outstanding and inspirational role model for the 21st-century CIO. He understands that his role is to lead, re-imagine and re-invent the systems and processes required for driving business growth and success in fast-moving modern markets.
"It's all about authentic leadership and being honest," says Ron. "This is such a great time to be a CIO. We're constantly learning and finding new opportunities for delivering real value. The world around us is changing rapidly, and it's an exciting time to be a technology leader. It's more than just designing and deploying systems. It's looking around the corners and figuring out what's going to happen next."
To learn more about Ron Guerrier and other top-tier speakers at the 2018 St. Louis CIO Executive Leadership Summit, click here.