Workday: The Innovative CIO: The Catalyst To Driving Digital Transformation
The shift to digital business is creating unprecedented opportunities for IT leaders
to power new business growth by drawing on their technical acumen and
inventive prowess. Companies are exploring new ways to use mobile, social, and other digital channels to connect with customers in the channels they prefer and to drive efficiencies in business and operational processes.
Workday: Technology Innovation Drives Business Growth: The New Role of the CIO
CEOs now look to their CIOs to provide guidance on digital strategy and support business growth through technology. Discover how CIOs can align to what their executives want and help their companies thrive in today’s rapidly changing business environment.
Customer Innovations: Customer Experience: Beyond Better Sameness
We're more than ten years into the "Experience Economy" and, over that time, there's been an explosion of focus on creating and improving customer experiences. Even in the midst of our recently challenging economic environment, it's hard to find a company that isn't either actively involved in or planning some form of experience-related investments. Now, as the economy strengthens, we're observing an increasing level of interest in getting closer to customers.
Customer Innovations: Unwritten Rules of Business Performance
Even as executives increasingly face up to the realization that they cannot accurately predict or control what is going on in the body of their organizations - their performance is being assessed against a rapidly accelerating pace of market innovation, ever-more-demanding standards, including ethical ideals, social contributions, and government regulations.
Exelon: A Client Framework Can Improve Organizational Effectiveness
There are frameworks behind the scenes of our computer screens that enable applications, security and integration of functionality in the technology we use to run our business and support our clients. They make using a computer a better experience. Enabling frameworks are just as valuable on the people side of business, especially in the area of client engagement and can improve your organization's effectiveness in how clients interface with your organization.