Ashwin Ballal joined Medallia, a market leader in customer experience management in 2016 as its first ever CIO. He is responsible for building best in class IT infrastructure, collaboration services, workplace services, and business systems that globally scale and provide a spectacular employee and digital systems experience. During his tenure at Medallia, Ashwin has been responsible for Customer Experience Management, including several transformational business programs and projects that drive the top line growth and go-to-market strategies. He also envisioned and developed a very unique product solution for CxO’s.

Prior to joining Medallia, Ashwin was Chief Information, Intelligence & Data Officer at KLA-Tencor, a market leading semiconductor capital equipment company globally responsible for driving business value, managing and supporting IT Infrastructure, Business Applications, Productivity and Collaboration tools, Advanced Data Analytics and Enterprise Risk Management. Ashwin was instrumental in several enterprise business transformations at KLA-Tencor, which included business process optimization, outsourcing, cloud migration, mobile solutions, big data analytics, NLP, ML & AI. Prior to serving as CIO, Ashwin was President and Managing Director for KLA-Tencor India. He was responsible for all offshore software development for KLA-Tencor products and all back-office managed and shared services, including Supply Chain, Finance, HR & IT operations. Ashwin’s tenure at KLA-Tencor also included being General Manager for the Macro Inspection product division for KLA-Tencor with full P&L responsibilities. Additionally, Ashwin held various executive and senior level positions at KLA-Tencor in Sales, Marketing, Engineering, and Program and Business Operations Management. He has also held various senior management positions at Electroglas Inc., Keithley Instruments, and Noran Instruments.

Ashwin earned his doctorate and post doctorate degrees in Material Science and Engineering from the University of Maryland at College Park and his bachelor’s degree in Metallurgy from the National Institute of Technology in India.

Ashwin has been the recipient of many leadership awards including the HMG strategy

most Innovative CIO award and CIO 100 Innovation awards. He continues to be a strong

advocate for women and an active mentor, including Womens unlimited. Additionally, Ashwin was a board member of the Children’s Discovery Museum. Ashwin continues to be an investor, business mentor for early startups, and very active in the CIO and VC communities. He is also a charter member of TIE.

Ashwin Ballal, Ph.D.

EVP & CIO

Medallia