Accomplished Executive with experience running complex, technology/business oriented, geographically distributed, and fast moving environments. Brings a strong combination of Applications, technology, Cloud, Business Process, and GTM. Capable of driving significant business results predicated on development of sound strategy and focus on execution. Excellent background in process and continuous improvement.
Specialties: IAAS, PAAS, SaaS Enterprise transition and lifecycle model Contracts/SLA, strategy, planning, business operations, portfolio management Business applications implementation and delivery Operations and Service Management applications Help desks at scale both commercial and internal facing Dev/Ops and tools for software Engineering Technology architecture and design Cloud computing architecture and support Cloud revenue management and customer support models Collaboration and Voice technology Off-shore and near-shore support/development strategy CRM,EDI, eCom, ERP, Enterprise back office LAN/WAN, Data Centers – Private/Public Supply Chain enablement Omni Channel – Digital customer engagement BOT and AI Security compliance for infrastructure
