Jikin Shah was a Senior Vice President at SunTrust bank in Atlanta, GA. As a Consumer Technology Executive, he was accountable for enabling Retail Bank and Global Contact Centers with innovative technology solutions – 15,000 teammates organization. He has successful track record leading business and IT transformation by establishing alignment across strategy, people, process and technology. He is leading key OMNI initiatives to allow clients seamlessly bank with SunTrust across various channels.
Prior to his current role, he established Enterprise Shared Service capabilities (reusable business components similar to LEGOs) and operationalize global IT team for BPM (Business Process Management, SOA (Service Oriented Architecture) and Salesforce.com at SunTrust.
Prior to SunTrust, he worked at MetLife for eight years and managed eBusiness portals and led Small Market enrollment transformation initiative.
He has MBA in Finance from Rutgers University, MS Computer Science from Marist College and BE in Instrumentation Control from LDCE, India.
RBC Global CTO & Head of City National Bank Technology
RBC Bank US