Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions. Jim comes to Aspect after serving as Executive Vice President Enterprise CRM Practice at Levementum where he was responsible for building and leading a startup Salesforce.com consulting practice. Prior to that, he served as Senior Vice President of Services at CloudTrigger and worked as a CXO Advisor for Salesforce.com. He has also held senior leadership positions at Websense (WBSN), Acxion (ACXM), Siebel Systems, and Gateway. He began his IT career at Accenture. Jim earned an MBA from University of California, Irvine and Bachelor of Science in information systems from the University of Maryland.