Lori is currently the Vice President, Enterprise Delivery for Fiserv.
She has over 30 years of Information Technology experience leading organizational change, transformational leadership and advancing delivery capabilities.
As a change agent in virtually every leadership role for the past 20 years, Lori has led large scales programs from technology upgrades and deployments in the largest Financial Institutions, Global Outsourcing Initiatives in the Automotive space at both Delphi and Ford and growth strategies through acquisition for AAA Michigan.
After over 10 years in Manufacturing, Lori shifted industries to the Financial Services Sector. For the past 6 years at Fiserv, leading the Enterprise Delivery Organization by the definition and deployment of a corporate “implementation process”, focused on driving quality improvements in the areas of program management, requirements management, release and deployment, solution architecture and production readiness. Through these efforts Fiserv have realized substantial improvements in Customer Satisfaction. With a net improvement of nearly 40% from baseline scores 4 years ago. The success was due largely to capability maturity, training, and mentoring.
Lori holds a BSA, in Information Systems form University of Michigan – Dearborn. And earned an MBA from Bowling Green State University with a concentration in Finance. In addition, she attended the executive leadership program at Harvard, for Information Technology Leadership.
Vice President, Professional Services and Implementations