Extensive work in diverse WAN hardware including routers, (Cisco ISR/ASR, Netopia, Linksys, Edgemarc, Adtran, and Various DSL bridge/Routers
Extensive work on Layer 3 and Layer 2 switch configuration on Alcatel, Summit, Cisco, Adtran Switches.
Experience of Voice Over IP (VoIP) using Cisco, Polycom, Yealink, Avaya IP phones, and Nortel i200X phones
Extensive work on Multi-Channel Contact Center solutions
Integration with CRM/ERP/ATS/G-suite/Microsoft (both out of the box integration and leveraging APIs)
Experience on SIP Trunking
Experience of VOIP H.323, MGCP, AND SIP protocol
Experience on Nortel MCS, Broadsoft, Sylantro, M6, HCS, Asterisk, and propitiatory Soft Switch Platform, ShoreTel, Avaya, and Cisco IP Telephony.
Extensive knowledge of WAN technology including PTP, MPLS, MetroE, SD-WAN and Private IP.
Configured and troubleshot site-to-site VPN connectivity to customer networks and access VPN for internal Operation users using various VPN tunneling topologies
Extensive work on Diverse security devices such as Soniwall, Netscreen, Watchguard, and Netopia Firewall configuration including VPN setup
Capable of Setting up Active Directory on Windows 2000/2003 Environment with Enterprise Exchange 2000
Familiar with Different Media types: Cat6/Cat5/Cat3 Standards. Optical Fiber Splicing and Cable Management.
Capable of implementing LAN and WAN Network Topology
Familiar in installing, troubleshooting, and working with Windows OS
Knowledge of Various IP Telephony PBX’s
Specialties: Microsoft Certified Systems Engineer (MCSE)
