We are truly living in an Experience Economy, where customers value experiences over transactions and are willing to pay more for exceptional experiences while directing their business to companies that are able to meet their expectations. In this white paper from RingCentral and HMG Strategy, discover why it’s incumbent upon CIOs and technology executives to ensure that the ‘systems of experience’ their companies deploy are hyper-personalized for customers and employees – and why these systems need to be tailored to address changing behaviors and expectations.
Attribution: RingCentralDownload White Paper
The global health crisis has changed the world – not only in our day-to-day lives but also in terms of how businesses have had to reinvent their go-to-market strategies. This dynamic is especially true in financial services, where banks, brokerages and other players are under immense pressure to make their businesses more agile and cost focused. In this co-branded white paper from HMG Strategy and HCL Technologies, discover the primary factors that are leading financial services companies to shift to a hybrid cloud environment along with the business and operational benefits it’s delivering to them.
Attribution: HCLDownload White Paper
Keeping employees engaged and motivated in these trying times is a top concern among CIOs, CISOs and technology executives. In this HMG Strategy Research Report sponsored by Zendesk, discover the steps that top technology leaders are taking to inspire their teams.
Attribution: ZendeskDownload White Paper
This recent study of nearly 700 CIOs and technology executives from the world’s largest organizations reveals that as customer behavior has shifted since the world changed, technical and cultural barriers are preventing companies from delivering the seamless digital experiences their customers are seeking. Download this report to discover how customer interactions have changed over the past several months along with the opportunities and challenges that must be overcome to strengthen customer engagement.
Attribution: OktaDownload White Paper
The global pandemic has created a massive shock to companies and to our daily lives. And while the future remains uncertain, ingenuity and adaptability will be the critical factors that define success for organizations of all types. In this new report from OutSystems, which surveyed 2,200 IT professionals, discover how quickly organizations are able to respond to change, how to self-assess the adaptability of your organization, how leaders and laggards compare in their ability to respond to change, along with recommendations on how to catch up to the leaders.
Attribution: OutSystemsDownload White Paper
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HMG Strategy’s award-winner writers and editors are available to work closely with our partners to develop thought-provoking, compelling content that captivates our members.
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