As IT infrastructure hardware and software technologies continue to become faster, better and cheaper, cloud computing and Infrastructure-as-a-Service (IaaS) are forcing a change of thinking to the IT service deliver model. Cloud computing impacts the way internal and external IT services organizations provision, manage, and charge for their services. This white paper from Windsor Group provides key insights into the cost-effectiveness of your organization’s IT infrastructure services and how to build an IT infrastructure services baseline as a measurement tool for continuous improvement, TCO and ROI analyses.