We are truly living in an Experience Economy, where customers value experiences over transactions and are willing to pay more for exceptional experiences while directing their business to companies that are able to meet their expectations. In this white paper from RingCentral and HMG Strategy, discover why it’s incumbent upon CIOs and technology executives to ensure that the ‘systems of experience’ their companies deploy are hyper-personalized for customers and employees – and why these systems need to be tailored to address changing behaviors and expectations.