Companies are under mounting pressure to deliver digital customer experiences that are fast, easy, effective, safe, and secure at each level of every interaction. The simple truth is that many organizations are unable to meet those demands. In many instances, they lack the orchestration and vision to execute their own digital roadmaps. In other cases, they lack the modernized infrastructure, software, and operating systems required to fulfill increasingly common expectations from customers who have grown accustomed to rich, multi-functional digital experiences across a wide variety of devices and channels. However, elegant customer experiences are possible when companies connect the dots and remodel back-end processes and supporting systems in parallel with digital and physical customer interfaces. In this white paper from HCL Technologies and HMG Strategy, you’ll discover the characteristics of success among digital transformation leaders along with recommendations for delivering exceptional digital customer experiences.