Will IT Build the New Front End for the Customer-Centric Enterprise? The unexpected rapid transformation of IT from a mysterious back-office function to a high-profile enabler of multiple customer management services has been a shock to many CIOs.
Shifting Consumer Economy Raises the Bar for CIOs and IT Organizations Essentially, consumers are shifting their attention from buying products to buying experiences. That shift requires a corresponding shift in how CIOs plan strategy and lead their organizations.
Dealing with the Realities of the 'Experience Economy' and the Elevated Demands of Empowered Consumers We have to get ourselves accustomed to the new environment of empowered consumers and their elevated demands. The good news is that the "experience economy" actually plays to the strengths of IT, since many of the experiences that customer demand
Impact of Technology in Rapidly Changing Markets Plays Directly to Primary Strengths of the CIO My friend Asheem Chandna is a Partner at Greylock Partners, one of the world's leading venture capital firms. Based in Silicon Valley, Greylock was founded in 1965 and has invested in some of the most disruptive enterprise companies.
New Report Confirms Strong Perceived Links Between Collaboration, Innovation and Competitive Success A new report, "GE Global Innovation Barometer 2014," reveals a key shift in attitude among top executives. Unlike previous surveys, the new study shows that executives seem ready to take greater risks in the race for competitive advantage.
When the C-Suite Asks You About Hadoop and the Enterprise Data Warehouse... If you are a CIO or senior IT leader, I'm sure you've already heard some variant of this question from a C-suite executive: "Why can't we replace our costly enterprise data warehouse with a less expensive Hadoop cluster?"
Are You Embracing The Big Shift? It's the Real Deal and a Total Game Changer For many years, the primary function of IT was enabling the business. Today, IT often is the business. That's a major transformation. But an even greater and more significant transformation - what I'm calling The Big Shift - is taking place.
Anticipating the 'War for Talent' and Preparing for the Future of IT in the Modern Enterprise IT matters more than ever to the overall health of the modern enterprise. Technology drives economic growth and development, and IT is still the place where technology and business come together.
Case Closed: IT Still Matters As most of us know, Nicholas Carr wrote an article in 2003 titled IT Doesn't Matter, followed by a book in 2004 titled Does IT Matter?