Articles

An Intelligent Approach to Resolving IT Support Issues

There’s been a lot of buzz in the HMG member-CIO community around an emerging company called Moveworks that’s tackling an age-old problem in IT: resolving employee support issues. In fact, many of these members happen to be Moveworks customers and they are bragging about the company’s ability to solve their support tickets autonomously.
Transitioning from an Independent Set of Businesses to an Operating Enterprise

CIOs are brought into companies for a variety of reasons. Some are viewed as “fixers” who are adept at modernizing infrastructure and operations. Others are tapped for their specialties, such as leading a global ERP deployment.
Slack Goes Public: Is This the End of Email as We Know It?

Email is called the first “killer app” due to its incredibly disruptive force on traditional mail. Now, the CEO of Slack is predicting the disruption of email itself within a decade.
HMG Tech News Digest June 21

Trending News on Zoom's CIO Focusing on the Cyber Threat Challenge, Facebook's New Cryptocurrency, 5G Smart Phones Posing Potential Health Hazard, and Saving the World Through AI
A Process for Testing Email Security

Mimecast’s recent Email Security Risk Assessment (ESRA) is a great read on the topic of threats to email (not to mention including a nice infographic suitable for printing and framing). Let me provide here a brief summary of how the Mimecast team executes ESRA tests, which it has been doing for the past couple of years. Their fine process illustrates how source selection or review might be performed for any number of email security offers.
Leading and Priming Millennials for Leadership Roles

One of the challenges faced by CIOs and other organizational leaders is managing people. Every employee has a different personality along with a different set of needs and interests.
The Modern CIO Guides Structural Change Across the Enterprise to Enable the Seamless Flow of Critical Information

I spoke recently with my good friend Barbara Cooper, the former CIO of Toyota North America. Barbara is now a consultant and an executive coach in Phoenix and she’s always a wonderful source of insight.
HMG Tech News Digest June 14

Trending News CrowdStrike's IPO, the Proposed UTC/Raytheon Merger, Bezo's Looking Beyond Earth as Amazon Growth Continues, and Thinking About Data in Terms of Dollars
Book Review: Malware Data Science by Joshua Saxe with Hillary Sanders

One perk of teaching is the free books. Lots of them. They usually come with a lovely letter suggesting that the new edition of The Grand Handbook of Cyber Security – and they all sound like that – would be just perfect for your graduate or undergraduate students. I usually hand these freebies, unopened, to the nearest student I can find. I’m not saying the books are always terrible, but I prefer to select books on my own, thank you.
How CIOs Can Deepen Their Roles in Customer Experience

As companies push further ahead with their digital strategies, it’s increasingly evident how CIOs play an integral role in helping their companies deliver enhanced customer experiences.
The CIO Roadmap for 2025: Sheila Jordan Prioritizes Critical Steps for Achieving Strategic Goals in the Modern Enterprise

I had an excellent conversation recently with Sheila Jordan, SVP and CIO at Symantec, the global leader in cybersecurity. Sheila is responsible for driving Symantec’s information technology strategy and operations ensuring that the company has the right talent, stays ahead of technology trends, while maximizing technology investments.
HMG Tech News Digest June 7

Trending news on Bill Gates and Ubers Travis Kalanick and Dara Khosrowshahi invested in an AI Hardware startup, Apple and Google are upgrading their smart phones, and Amazon smart doorbells generating videos for local police departments.
Risk-Based Vulnerability Lifecycle - Prediction and Validation

When an enterprise examines its cyber risk, an attack surface emerges. This is the set of entry points where vulnerabilities can be exploited by malicious actors. Viewing cyber risk in this way results in the strategic objective to reduce that attack surface, generally through discovery of vulnerabilities, combined with purposeful action designed to reduce the risk of exploits to such weak points. Prediction and validation are key activities in this regard.
Now is the Right Time to Begin Developing Ethical Guidelines for Artificial Intelligence

Back in the 1950s, science fiction writer Isaac Asimov invented the Three Laws of Robotics. The three laws served as a sort of framework for ethical robotic behavior, and as usual, Asimov was ahead of his time.
HMG Tech News Digest May 31

Trending News on Apple's App Store Policies, Uber Denying Access to Riders with Low Ratings, and the World Economic Forum Considering Global Rules for AI

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There has never been a more exciting time to be a technology executive.

Today’s technology executive plays a pivotal role in helping his or her organization respond to these forces of change. In essence, they serve as conductors to orchestrate the three pillars of organizational success – people, processes, and technology – and to draw upon their unique view of the enterprise to bring these elements into harmony.

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